Frequently Asked Questions
Before contacting
Do you have a general question or a question about one of our diagnostics options? Consult our FAQ or feel free to contact us by phone.
FAQ Caregiver
General
Hartis handles medical data very carefully and is fully certified to do so. Hartis is ISO 27001 and NEN 7510 certified. We are also ISO 27701 certified, this is the latest privacy standard.
If you receive a login for the Hartis Medical Portal, please email helpdesk@hartis.nl. We will contact our contact and verify that the request is correct. You will then receive a link at your email address, which will allow you to create your own account.
Holter- Event ECG recording
Hartis has agreements with all health insurance companies. Holter and Event Monitoring is reimbursed by all health insurance companies.
As a general practitioner, you can claim M&I code 13011.
The electrode patches may come off due to excessive perspiration or oily skin. Make sure the skin is properly disinfected before attaching the electrodes to the skin. To prevent the stickers from coming off, you may want to put a piece of tape over the electrodes.
Hartis sends the results to the prescribing physician via EDIFACT in two to three business days.
The care and services provided by Hartis are covered by specialist medical care and therefore subject to the patient's deductible. Should a patient not yet have used up his deductible, the costs for the patient amount to an average of € 150. On the other hand, the costs for a visit to a cardiologist are many times higher.
To work with the Hartis ECG recorder at the practice you need: a computer with Windows operating system an Internet connection and the intention to actively use the ECG recorder.
If you have started the ECG recorder and you are in doubt whether the recording has started properly, you can press the button once. A green lamp lights up. If so, the ECG recorder has started correctly. If the light on the ECG recorder turns red illuminated, then something is wrong. Then try to restart the ECG recorder or prepare the ECG recorder again.
Holter to Home
The examination is reimbursed by all health insurance companies. However, as usual, it is charged to the legal deductible.
As a GP, you can claim the same M&I code as if you had an ECG recorder from us at the practice. This is the M&I code 13011.
No, there are no obligations associated with this service. You can use this service without obligation. We do not have contracts with minimum purchases. Of course, we do offer you a data processing agreement according to the NHG model.
No, there is no additional cost to either the practice or your patients for using this service.
Yes, the Holter to Home service can be used at any time without obligation. Even if you already have an ECG recorder from Hartis at your practice.
A Holter to Home can be requested for any age.
Yes, someone from Hartis will always contact your patient before the ECG recorder is sent. A time is then arranged when the package can be sent. We also verify the address and ask for the email address so that the patient receives an email as soon as the package is sent.
The package includes clear instructions and on the website there is a clear film on how to connect the ECG recorder. If the patient still has difficulty connecting the ECG recorder, we recommend making an appointment at the doctor's office. The patient can bring the complete package to the practice and she will then be connected.
You can add this in the application or contact Hartis by phone. We will then send the English documentation with the package.
We send the package as a medical mailbox package. The package arrives through the mailbox, so the patient does not have to stay at home to receive the package.
Resting ECG
Per reviewed Rest ECG, the cost is 22.50 euros. Monthly invoices will be sent to the practice.
As a general practitioner, you can bill the M&I code 13005 as usual.
Assessments are done by the Hartis Medical Team. The Hartis team consists of physicians and cardiologists and has over 20 years of experience in cardiac rhythm diagnostics and reporting in primary care.
No, there are no obligations associated with this service. You can use this service without obligation. We do not have contracts with minimum purchases. Of course, we do offer you a data processing agreement according to the NHG model.
To ensure the quality of registration, we supply electrodes selected by Hartis. You can order these in the Medical Heartis Portal under the heading "Order materials".
You can purchase the Rust-ECG device from us. You will receive it, with accompanying software, manual and extensive training. The resting ECG is displayed in a PDF. You can review it yourself. If in doubt, you can upload the Resting ECG and have it reviewed by our Resting ECG review service.
Our help desk can be reached at any time at telephone number +31(0)88 - 202 46 46. As a GP, you also have the option of asking a medical question about an assessment in our Hartis Portal. This is answered as quickly as possible by the evaluating cardiologist and also added to your HIS via EDIFACT.
Holter to Home
For you as a general practitioner, there are no costs associated with this service. The 24-hour blood pressure measurement is reimbursed by health insurance companies. However, as usual, this will be charged to your legal excess. Hartis has contracts with most health insurance companies for this form of diagnosis. If the patient is insured with a health insurance company with which Hartis has an agreement, we bill directly to the patient's health insurance company. If Hartis does not have an agreement with the patient's health insurance company, we will invoice the patient directly. The invoice should be declared by the patient to his health insurance company.
Assessments are done by the Hartis Medical Team. The team at Hartis consists of physicians and cardiologists and has over 20 years of experience in the field of cardiovascular diagnostics.
You will receive the results via EDIFACT, linked to your HIS. You can view and download the detailed report of the measurements yourself in the Hartis Portal, for which we will gladly provide you with a login.
No, there are no obligations associated with this service. We do not have contracts with minimum purchases. Of course, we do offer you a data processing agreement according to the NHG model.
The patient receives a complete mailbox package sent home via medical mail with clear instructions, and an instructional video is available on the Hartis website. The blood pressure monitor the patient receives is attached to the belt, eliminating wires and cables. This makes the blood pressure monitor very user-friendly.
A 24-hour Home Blood Pressure Monitoring can be requested for any age, if your patient's arm circumference is no smaller than 18cm. This is the smallest band we can send.
Yes, someone from Hartis will always contact your patient before the 24-hour blood pressure monitor is sent. A time is then arranged when the package can be sent. We also verify the address and ask for the email address, so the patient will receive an email, once the package has been sent.
Contact
Contact details
Hartis Telezorg
Herenweg 43 3625 AB Breukeleveen
E-mail helpdesk@hartis.nl
Hartis helpdesk 088 - 202 46 46
Do you prefer telephone contact with Hartis?
Then don't hesitate to contact us without obligation. Our helpdesk can be reached during office hours from Monday to Friday between 08:00 - 17:00.
Remote support via Teamviewer
We are happy to offer remote support via TeamViewer. Click on the link below and a file will be downloaded. Open this file and an ID and password will appear. You can then pass these on to a colleague from Hartis.
Complaints
Do you disagree with our service?We do everything we can to serve you in a pleasant way, so we would love to hear how things could be different if you encounter something. Download the complaint regulations to see how we deal with complaints.
