Frequently Asked Questions
Before contacting
FAQ Patient
General
Hartis handles your medical data very carefully and is fully certified to do so. Hartis is ISO 27001 and NEN 7510 certified. We are also ISO 27701 certified, this is the latest privacy standard.
Upon receipt of your examination, you GP will receive the results within 2 to 3 working days. The family doctor will share the results with you, which we are not allowed to do for privacy reasons.
Holter to Home
We would like to ask you to start the study immediately and connect the recorder as soon as you receive the package. This is for two main reasons:
The recorder is a valuable medical device. As long as you have the recorder in your possession unused, we cannot help and provide diagnosis to other patients. We do our best to keep care as prompt, as good as possible and as inexpensive and accessible as possible. Your cooperation is crucial in this by not keeping the recorder with you any longer than necessary. In addition, we cannot analyze your ECG if we do not have the recorder returned to us.
The recorder's battery discharges, this is a natural process, but unfortunately leads to the recorder being unable to be used at some point because the battery voltage is too low to complete the recording.
Yes, you can still use the recorder, provided the battery is still sufficiently charged. You can check this by pressing the recorder button once (if it has not already started).
If less than 3 lights come on please contact the Helpdesk at: 088 - 202 46 46. If 3 or more lights are lit, the battery is still sufficiently charged to perform the investigation. Please start the recorder immediately and do not wait any longer.
No, the recorder cannot be worn any longer. Your doctor has determined that you must wear the recorder for a certain number of days. The recorder is also prepared for this number of days. The recorder automatically stops recording when that time is up.
No, once the recorder is started the lights will blink for some time and then one more light will be on for a few seconds after which all the lights will go out. If you are unsure if recorder is still working, you can press the button once. The one light will turn on briefly. Do not do this too often, you are marking a complaint in the ECG that we will look at.
This means that the battery voltage is too low to start the recorder. This may be due to waiting too long to start the recorder. We would like to ask you to put the recorder and materials, which have not yet been used, in the return envelope and return them to us. If you still wish to take the study, we would like to ask you to contact the general practice. They can make another request for a Holter at Home and we will mail it to you upon receipt.
Yes, the recorder still works even if not all the lights are on. It may happen that an LED light gets damaged while transporting the recorder. This does not affect the examination.
As soon as a red light comes on this indicates that the battery is too low to continue recording. We ask you to contact the Helpdesk as soon as possible at: 088 - 202 46 46.
You should replace the electrodes after 2 days at the latest. This is due to the conductivity and decreasing stickiness of the electrodes. You must also replace the electrodes when you shower. This is because you cannot shower with the recorder or the electrodes. We ask you to note in the diary when you change the electrodes.
If you notice that the electrodes are starting to come off, you can attach the electrodes to the skin by using plaster tape crosswise over the electrode. If you have had the recorder on for more than one day, you may also decide to attach a new set of electrodes. We ask you to note in the diary when you replace the electrodes.
If the electrodes have completely come off, we recommend that you put on a new set of electrodes. Also in this case, we ask you to note on the diary at what time you replace the electrodes. If the electrodes have come off in your sleep, we ask you to make a best guess at what time the electrodes came off and note that in the diary.
Preferably not. The V5 sits exactly where the bra's underwire is. If you still want to wear a bra, please use a bra without underwire or a sports bra.
Once you have worn the recorder for the number of days prescribed by your physician, you can then return the recorder directly to Hartis. Inside the package is a return envelope in which you can return the recorder, diary and unused materials to us. Postage is paid.
As soon as we receive the return envelope you sent, we will start working on it immediately. Upon receipt, the results will be sent to your doctor within 2 to 3 business days.
The examination is reimbursed by your health insurer, but is charged by your health insurer against the legally required deductible. The exact amount varies by insurer, but on average it is around €150,
Please pack the recorder securely in the bubble wrap bag and send it along with the journal and unused materials in a small box or large envelope to:
HARTIS Telezorg
Reply number 54200
3625 ZV Breukeleveen
24-hour Blood Pressure Monitor
We strongly advise you NOT to take off the monitor after starting it before 24 hours have elapsed. If you want to stop the measurement earlier and take the blood pressure monitor off, it is very important that you turn the monitor OFF.
Follow the steps below:
- Press and hold the center green highlighted button for several seconds until the display shows ON (flashing) and OFF.
- Press the red highlighted button once and OFF will flash.
- Finally, press the center green highlighted button once. You will then hear three beeps and the screen will turn completely black. The blood pressure monitor is now properly turned off.
If you do not turn off the blood pressure monitor, it will continue to operate and inflate the band. This will damage the band and render it unusable.
Upon receipt of your examination, you GP will receive the results within 2 to 3 working days. The family doctor will share the results with you, which we are not allowed to do for privacy reasons.
If you experience tingling in your arm and/or fingers between measurements, it may mean that you have placed the blood pressure monitor strap too tightly around your arm. You can loosen the band between measurements and place it slightly less tightly around your arm.
If you experience the band dropping down during measurements, you can loosen the band between measurements and reposition it slightly tighter at the correct spot (about 2 cm to 3 cm above your elbow) of your upper arm.
No, it is very important to keep the blood pressure monitor dry. The blood pressure monitor cannot stand water and will break down. Therefore, showering with the blood pressure monitor on your upper arm is not possible.
- EC01: The band is too loose around your upper arm. Place the band tighter around your upper arm
- EC04: Weak signal. Check if the band is too loose and if necessary, place the band tighter around your upper arm
- EC06: Excessive movement during the measurement. Stay calm and do not move your arm or fingers during the measurement.
- EC08: Error in measurement. Keeping your arm still, press the green button to measure again.
- EC10: Measurement has been aborted. Stay calm, a new measurement will be taken automatically.
When another error message appears on the screen we ask you to contact the helpdesk and our employee will tell you what the next steps are. You can reach the helpdesk at the following number: 088 - 202 46 46
The 24-hour blood pressure measurement is reimbursed by health insurance companies. However, as usual, this is charged against the statutory deductible. Hartis has contracts for this form of diagnosis with some health insurance companies, but not all.
If you are insured with a health insurance company with which Hartis has an agreement, you do not need to do anything. Payment is handled automatically.
If we do not have an agreement with your health insurance company, we will send you an invoice for the 24-hour blood pressure measurement. You must transfer this amount to us yourself and then declare the invoice to your health insurance company. Depending on your insurance policy, you will be partially or totally reimbursed. This operation is covered by your statutory excess.
Contact
Contact details
Hartis Telezorg
Herenweg 43
3625 AB Breukeleveen
Email: helpdesk@hartis.nl
Tel: 088 - 202 46 46
Do you prefer telephone contact with Hartis?
Then don't hesitate to contact us without obligation. Our help desk can be reached during office hours from Monday to Friday between 08:00 - 17:0.
Complaints
Do you disagree with our service?We do everything we can to serve you in a pleasant way, so we would love to hear how things could be different if you encounter something. Download the complaint regulations to see how we deal with complaints.
